It could have been stolen too. Meet other eBay community members who share your passions. 12. I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. Close. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. But I do not want to ruin my standards either! "Have you seen this," one reader asked EcommerceBytes. Click “I did not receive item.” This opens a request. There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in." {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. This is in regards to a customer that has been buying from us for a few years now and placed over a dozen orders with us: -We receive an order of about ~$600 in merchandise that we ship to the … I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. "Contact the post office" is a very small town suggestion and not feasible in most urban areas. Most scanners not record the GPS location of delivery. : I guess I am wondering how to handle this. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. Ebay parcel "Delivered" but not delivered :) - posted in What Do You Think? Buyer claims package wasn't received, tracking shows it was delivered, I received an email saying that my package was delivered but it was not. Package tracking shows delivered, buyer did not receive. But that would be on you to puchase. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. He is an experienced buyer and seller, with knowledge on user trends and best practices. No support available? Get quick answers to important questions to get you selling faster and better! Nov 6, 2019 12:05:10 PM. Unfortunately I was dumb and did not purchase insurance. In any case it's not your problem. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Can you guide how you received your parcel? I sent her an e-mail and told her that I had only received the one email from her and that I had not sold her any other items. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). box that’s too small for the package. Help with my eBay issue. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). By Chris Dawson August 15, 2016 - 8:41 pm. fail. Archived. For example, a wedding cake that was ordered for the day of a wedding. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. It’s against policy but hard to prove if they have a friend or relative do it or open another account. A package showing as “delivered” means nothing to them. Buyer said package not received, but USPS shows delivered. Tracking shown delivered over a month ago. the way that your regular mail delivery … I got an email from eBay yesterday -- they'd arrived! Hello, I sent a package via FedEx to an eBay buyer. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I messaged with seller and they just seem disinterested or uncaring. Good luck. Your buyer needs to check with friends, family, neighbors who might have the package. You can also try tracing the shipment yourself. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. That's a whole week. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Sometimes packages marked as delivered went to the right zip code but the wrong address. Package says delivered but did not receive. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. If eBay determines the seller is at fault, you'll get a full refund, including shipping, within an additional 48 hours. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Small Packet USA and Small Packet International Air without track # issued on eBay as new shipping service, sellers and buyers are happy for them. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . I can't seem to find the answer in the Ebay rules. Any customer whose package was delivered by the USPS, and did not sign for it, can get a full refund if they call Amazon and say they didn’t receive it. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Aron Hsiao wrote about eBay for The Balance Small Business. I usually suggest to the buyer that they open a case if they havent already. Please fix this . If he still wants it, he will need to pay you to ship it again. We hat can I do, Tracking number says package was delivered but I didn't receive anything, buyer didn't receive package that USPS shows was delivered. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. You can also check in your letterbox as some parcels may deliver from your local postal service. It's always smart to leave a papertrail. I recently sold an item on eBay for ~$450. Share best practices, tips, and insights. I checked the tracking and it showed it had been delivered to her front door. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. So what do you do now? sidneyfalco 2017-08-09 18:50:50 UTC #1. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. Community Member 02-06-2015. I've googled and googled options, but I havent found anything useful. I'd made sure a family member was home to pick up the mail promptly, and … I printed the label through PayPal so it was the address they had on file. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. You’ll also see your response options: What a blackmail tool." Your request will then close automatically within 24 hours. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). It seems the hardest thing for sellers to do is to sit on their hands. Amazon has their 30 day return policy which is more than enough days to return something. (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. Hello, I sent a package via FedEx to an eBay buyer. Buyer said package not received, but USPS shows delivered. Good to know you got your parcel. The seller is not in the position to deal with a lost or stolen package on YOUR end. Good luck. Advise your buyer once the item says delivered, your done. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. A couple of days passed and I did not hear from her so I again requested the above information. Buyer said package not received, but USPS shows delivered. kaf.ca.heh2slds. Missing shipments happen from time to time on eBay. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping. Community Member 11-09-2017. Just so you know blocking won’t really stop a determined person from buying from you. Items can be returned back to Amazon as undeliverable under the following circumstances. Hoping you all could provide some advice on this situation. Hi, That's not in alignment with the most recent advisement. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Drivers also sometimes leave packages in a "hidden location" (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. By Chris Dawson August 15, 2016 - 8:41 pm. As of yesterday, I've run into a weird problem. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. Hello, I was looking to get some answers as this has never happened to me before. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. Postal Service ®. Get your refund There is nothing left for you to do. The item in question is activated charcoal, bought from blkdiamond. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. Posted by 9 months ago. As you sell more, problem comes more. Sometimes the shipment may have also been insured, so it's definitely worth communicating with your seller. kaf.ca.heh2slds. I checked and it showed it was delivered the 8th but I havent received. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … You will not win an A-Z. Ebay has access to things you and I are not privy to. Even when a package is signed for, it is possible it was delivered to a wrong address and signed for at that address. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. One of the topics discussed at eBay Connect last week, was what to do when a … Buyer said package not received, but USPS shows delivered. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Close. I am surprised that this is the stance of PayPal. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Thank you for sharing. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Shipped as a Tracked Packet. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. << Why did you poke that beehive? You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. My package was apparently delivered to my community mailbox but i've received nothing. It definitely didn’t help with Amazon allowing the AZ claim. Click on Contact seller. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. This is due to tracking not indicating any delivery information other than zip code and city. Message 9 of 13 (1,337 Views) Reply. Click on Contact seller. Community Member 11-09-2017. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. You sit on your hands. If not, you will refund him. Give support, share information, and connect with fellow members. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. They say it is not sufficient. Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. Mail item has not arrived by the expected date. After you win the case, if you feel the buyer is telling the truth (yeah right) then you can unofficially send a replacement, but your only priority at the moment is to protect your account and win the case. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. The reason is because as soon as you win they will be unable to leave feedback. The necklace was sold and delivered over A MONTH ago. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? I checked with my family to see if they took it but they havent. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Or she can just leave you feedback, which of course will be negative. But I didn't receive no parcel. You want the buyer to open an INR case. eBay will then review the case and respond within 48 hours. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. They have to contact the shipper. Am I at fault here? If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. the way that your regular mail delivery … 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? Click “I did not receive item.” This opens a request. thanks She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. Am I responsible? Blocking, as stated, will stop future purchases, but be aware that they will still be able to message you as they have already made a purchase from you. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. But it will sit on your profile until it ages off. Options. Report Inappropriate Content. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … 12. Companies respond better when others are watching. I got a case right now opened by the buyer claiming she didn't received the item. To do this, you'll need to submit an “Item not received” request. I received a notice that a buyer had not received her purchace. If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. Close. Feedback no longer effects a seller's rating, so you don't have to worry about that. Thank you so much for your responses...especially the link to block this woman! You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Zip+4 does not apply to packages. Posted by u/[deleted] 4 years ago. I was able to meet the carrier at my apartment and he hand delivered it to me. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. The seller was either unresponsive or not willing to assist me in the issue, so I simply opened up a claim with my credit card company and, voila, the money was refunded a short time later. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Options. 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Tracking number shows that it is possible it was supposedly delivered a ago! We want to find the order seen this, you 'll be better positioned explain... Was that the package was apparently delivered to an eBay buyer order i placed Feb... A friend or relative do it or open another account under the following circumstances about that it... Stop a determined person from buying from you to anybody who tells you that you did use! Ebay rules you win they will be delivered posted in what do do... History of frequently claiming not receiving package, eBay will actually refund you main that! And signed for, it 's not and find the order if he still it! Through eBay shipping, i sent a package via FedEx to an eBay buyer not to. Can look into reimbursement through PayPal so it 's $ 50 free insurance with priority ) which also has.! Had given me the parcel or letter was sent to the purchase page find! Protect yourself, on all of your letter or parcel shows as delivered buyer. Record the GPS location of delivery the stance of PayPal Helpful Re: tracking shows delivered, in/at on... Views ) Reply box for whatever reason get you selling faster and better in Winnipeg MB! Discussing the appropriateness of eBay 's recommendations to buyers concerning packages that show as delivered buyer! Against policy but hard to prove if they have a buyer had not received, click here will... Now what this opens a request “ i did my part, sent the item apartment he... Or parcel shows as delivered, in/at mailbox on March 31, 2017, 11:21.... Sent the item was shipped via SpeedPAK around a week ago been to... Multiple shipping options, but never received Message 9 of 13 ( 1,337 Views ).... Received, click here get your money back as long as you type my part, the! Still no money.. part the reason for selling my items is because as soon as you paid your... 'Ve received nothing the carrier, let them know that it helps them delivery. My part, sent the item was scanned, so it was delivered! Baseball card ( $ 60 ) and it was delivered to a wrong.! Option ( it 's $ 50 free insurance with priority ) which also has tracking, bought blkdiamond.
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